Last Updated: 28-06-2026
Welcome to Raman Pharmatech Solutions (hereinafter referred to as “we,” “us,” or “our”). We are committed to protecting the privacy and personal information of all visitors and users of our website www.ramanpharmatech.com. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
By visiting our website, submitting an enquiry form, or contacting us via WhatsApp, you agree to the terms described in this Privacy Policy.
1. Who We Are
Raman Pharmatech Solutions is a pharmaceutical product company based at [Full Registered Address]. We deal in the supply, distribution, and sale of pharmaceutical products and are registered under applicable laws and regulations.
If you have any questions or concerns about this Privacy Policy, you may contact our Data Officer at:
- Email: [privacy@yourcompany.com]
- Phone: [+91-XXXXXXXXXX]
- Address: [Full Address]
2. Information We Collect
We collect the following personal information from you when you interact with our website:
a) Through the Enquiry Form
When you submit an enquiry on our website, we may collect:
- Full Name
- Email Address
- Phone / Mobile Number
- City / Location
- Nature of Enquiry (product name, quantity, type of query, etc.)
- Any additional details you voluntarily provide in the message field
b) Through the WhatsApp Contact / Click-to-Chat Button
When you initiate contact via our WhatsApp button, we may receive:
- Your WhatsApp-registered mobile number
- Your WhatsApp display name (as shared by your device)
- The content of messages you send us voluntarily
Please note: WhatsApp communication is subject to WhatsApp’s own Privacy Policy. We do not control how WhatsApp processes your data.
c) Automatically Collected Information
Our website may automatically collect certain technical data, including:
- IP Address
- Browser type and version
- Device type (mobile/desktop)
- Pages visited and time spent
- Referring URL
This data is collected through cookies and standard web server logs (see Section 7 for Cookie details).
3. How We Use Your Information
We use the information you provide for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your product enquiries and questions | Legitimate Interest / Consent |
| To process and follow up on business/sales enquiries | Contractual Necessity |
| To contact you via phone, email, or WhatsApp with relevant information | Consent |
| To maintain records of communications for future reference | Legitimate Interest |
| To improve our website, services, and user experience | Legitimate Interest |
| To comply with legal, regulatory, or government requirements | Legal Obligation |
We do not use your personal information for unsolicited marketing or spam. Any promotional communication will only be sent if you have explicitly opted in or given us your consent.
4. WhatsApp Communication — How We Handle Your Data
Our website includes a WhatsApp click-to-chat or WhatsApp enquiry form feature. When you use this feature:
- You are redirected to WhatsApp (app or web) to initiate a conversation with us.
- Your phone number and message content are shared with us through the WhatsApp platform.
- We may save your number and conversation history within WhatsApp for follow-up purposes.
- We do not store your WhatsApp messages in any external database unless you also submitted an enquiry form.
- Our team may respond to your WhatsApp messages during business hours: [e.g., Monday–Saturday, 9:00 AM – 6:00 PM IST].
5. Sharing of Your Personal Information
We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:
- Internal Team: Your enquiry details are shared with our sales and customer support teams to process your request.
- Service Providers: We may use trusted third-party tools (such as email service providers, CRM platforms, or web hosting services) that process your data strictly on our behalf and under confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority, including compliance with pharmaceutical regulatory bodies.
- Business Transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you in such an event.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law:
- Enquiry Form Data: Retained for up to [e.g., 2 years] from the date of your last interaction with us, unless you request deletion earlier.
- WhatsApp Conversations: Stored within WhatsApp as per WhatsApp’s data retention policy. We may internally note key details for up to [e.g., 1 year].
- After the retention period, we will securely delete or anonymize your personal data.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).
- Functionality Cookies: To remember your preferences.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.
8. Your Rights
As a user, you have the following rights regarding your personal data. You may exercise these rights by contacting us at [privacy@yourcompany.com]:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of any inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw consent for us to contact you at any time.
- Right to Object: Object to how we process your data for marketing purposes.
We will respond to your request within 30 business days. We may need to verify your identity before processing any request.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include:
- Secure HTTPS encryption on our website
- Access controls limiting who within our organization can view your data
- Regular review of our data handling practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, supplier portals). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.
11. Children’s Privacy
Our website and pharmaceutical products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.
12. Compliance with Indian Laws
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any subsequent amendments including the Digital Personal Data Protection Act, 2023 (DPDPA).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed.
Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us:
Website: [www.yourwebsite.com]
Company Name: [Your Company Name]
Address: [Full Registered Address]
Email: [privacy@yourcompany.com]
Phone: [+91-XXXXXXXXXX]
WhatsApp: [+91-XXXXXXXXXX]
